1. Online Purchases & Delivery Information
For the background mechanics of our online shop we use Paypal and they are our third party that deals with our online transactions from you (the customer) should you purchase through our online shop. We do not personally handle your payment information. The only personal information we handle is for postal purposes – your name and address.
Paypal handle your payment details. More about PayPal can be found below.
Postage and packaging costs have been included in the total online price and will not be charged extra at the checkout. Delivery to UK mainland accepted only at this current time, for delivery further afield please contact us. All orders are insured and sent via Royal Mail recorded or special delivery depending on the purchase value. We aim to dispatch within 3-8 working days, but as we are a small independent company and our bricks and mortar shop is closed on Wednesdays, all orders placed after 4pm on a Friday will be dispatched the following Monday.
Your products purchased may result in slight differences from any photographs or items in stock. We are also aware that variations in monitor, browser or software calibrations on your browsing device may cause variations in image and colour of items shown. For this we cannot accept responsibility.
Brown Dog Interiors LTD will not be liable for the delivery cost of returned goods. In the interests of fraud prevention, any refund will be issued by the same method in which you paid within 28 days of receipt of the return.
2. In Store Purchasing, Payment Processing, PayPal, first data and IZettle
First Data’s Payment Sense Machine, as part of which we run regular scans to be PCI compliant and maintain a high standard of security for our customers. This machine also produced merchant receipts featuring card details. These are stored securely under lock and key in a staff only area and then shredded after 3 months.
We also use a PayPal card reader connected to an iPad. On this occasion the responsibility of PCI compliance resides with Paypal, which you can find out more about here (see topic 16): https://www.paypal.com/uk/webapps/mpp/how-to-use-paypal-here/faqs#faq-se… . They use end-to-end encryption software to ensure your payment data is completely secure and not handled by us directly.
This PayPal card reader is able to email or text a receipt to you to help us to save paper and store less data. We do not handle this email/phone number personally. It is only used for the purposes of sending you a receipt and will be deleted as soon as not needed. In the interests of fraud prevention, if you require a refund it will be issued by the same method by which you paid. You will need a receipt as proof of purchase.
We also use a IZettle card reader connected to an iPad. On this occasion the responsibility of PCI compliance resides with IZettle, which you can find out more about here (see topic 13): https://www.izettle.com/gb/general-terms-and-conditions?in_app_modal=true . They use end-to-end encryption software to ensure your payment data is completely secure and not handled by us directly.
This IZettle card reader is able to email or text a receipt to you to help us to save paper and store less data. We do not handle this email/phone number personally. It is only used for the purposes of sending you a receipt and will be deleted as soon as not needed. In the interests of fraud prevention, if you require a refund it will be issued by the same method by which you paid. You will need a receipt as proof of purchase.
3. Customer Orders
In the event of a customer placing an order with us in the store we will take down a certain amount of personal information on paper. This can include one or all of the following details: Name, email address, postal address, phone number.
4. CCTV and Photography in Brown Dog Interiors LTD.
Justifying use of CCTV is paramount for GDPR compliance. As CCTV collects personal data in the form of image, it is in no way immune. Within the store space we use CCTV to collect this data in case of theft. Should an item be stolen, images and/or video of the thief during the theft will be captured and shared with law enforcement. This may include disclosing the images/video to other companies and organisations in the area that may be affected by the perpetrator. This will not be shared in the public domain. We do our best to exclude our rightful customers from these images but this is not always possible.
CCTV in the store is used primarily for safety purposes, should someone get injured and we need to use the footage to reflect on the event and prevent such happening in future. On the rare occasion there is any theft from this space the above policy applies.
If there is an image of yourself on any of our public channels that you would prefer to have taken down please contact us.
We use various social media sites to help keep in touch with you, our customers, and to help us to connect with prospective clients. You are welcome to contact us through these channels but we encourage you to view the privacy & security policy of each site before sending any personal data. We will not be liable for any breach of data protection where data has been transmitted through these sites. You use them at your own risk. We would always recommend you send us any sensitive data via email or phone, where it will be processed by our trusted staff and/or our outlook email host. If you are able to come into our bricks and mortar store and let us process your information there that’s even better, as your data remains under our supervision and is never passed on to us via a third party.
We will NEVER ask you to send personal data via these channels. Should you choose to interact with us on these sites it is at your own risk and subject to the individual policies of these sites.
6. Staff Code of Conduct
We expect our staff to behave in a friendly, professional manner, and to assist you politely during your visit. Should you have any questions at all about the store or the products please do ask.
WHEN HANDLING YOUR DATA we expect our staff to do so with the same care they would if it was their own. Whether that’s taking it down on a customer order form in the store and storing it securely in a staff only area until your order has been processed, or sending off an online order / custom delivery request. This Is in accordance with all of our policies listed above.
Every member of staff has been trained personally by the managing director Mr Andrew Cooper to uphold the high standard of data security and brilliant customer service as detailed above.
If you feel a member of staff has breached any of the above policies please contact us using the information found below.
7. About Our Website/IT Services
Our hosting for our website is handled by a local independent company. This hosting site does not hold or process any data about customers; it is purely for Brown Dog Interiors LTD data.
Our Domain name for the store is supplied by 123-reg.co.uk and has no website hosting requirements set at this time so no information is passed through this site other than our registration.
8. How to Contact Us
If you have any queries about our policies do get in touch.
You have the right under the Data Protection Act 1998 as a customer/artist/staff member to ask what information we hold about you and what we use it for and to ask for it to be amended or deleted at any time.
Contact us on firstname.lastname@example.org, or call 0115 9240149 and speak to Andrew Cooper or Stephanie Cooper.
You can also contact us in writing to
Brown Dog Interiors LTD
96-98 Derby Road